This newsletter concludes our 2023 Stakeholders’ Series. IHA and the Symphony Team are grateful for your ongoing partnership. We wish you a happy and safe holiday season and look forward to an exciting new year!
Symphony continues to make strides toward its critical mass target
In October, we announced Symphony’s near 50% completion of its “critical mass” target for provider records. With the conclusion of 2023 approaching, we are excited to share that Symphony has surpassed the halfway mark - with over 324,000 unique provider records in production, representing 53% of our critical mass target.
IHA and Covered California finalized agreements to use IHA's Symphony Provider Directory as the data source for Qualified Health Plans, ensuring that the state insurance marketplace has the most accurate and up-to-date provider directory information. We are currently estimating that Symphony will go-live for Covered California in 2025.
Finally, we’d like to announce the inclusion an additional health plan and provider organization as Symphony clients. The addition of these two important California health networks, along with reaching our critical mass target, supports Symphony’s goal of becoming the standard by which California’s most significant healthcare providers and plans unite to streamline and improve the exchange and maintenance of provider directory information – improving access to patient care.
Introducing “data tuning”
In response to feedback from industry stakeholders, IHA has decided to sunset the term “data mastering” from its terminology, replacing it with the term “data tuning”. IHA believes this term best reflects the process by which Symphony refines and prioritizes data from validated reference sources. The concept of “tuning” speaks to Symphony’s commitment to ensuring its provider directory data is up to date, accurate and of high quality.
Most recently, over 80,000 updates were identified during the data tuning process over a 30-day period. 84% of these were sourced from provider data and 16% from reference sources.
Symphony by the numbers
18
Health Plans
1
Purchaser
105
Provider organizations
100%
Client retention
324K
Provider records in production
80K
Data refinements
(over 30 days)
Building standards to improve data quality
Throughout 2023, Symphony prioritized 5 key areas of improvement to optimize the way we receive and tune data from our clients. We are pleased to announce we have completed or are on track to complete 100% of the following initiatives by the end of the year:
1. Timely root cause analysis Expedite client reported data discrepancies — Complete
2. Optimize data load and migration process Improve data accuracy — Complete
3. Data model alignment
Quickly identify and assess gaps — Complete
4. Assess data granularity deltas between current and legacy data models
Ensure all clients submit and receive data at common grains — Complete
5. Update all tuning policies
Establish a permanent and reliable solution — Anticipated completion, 12/31/23
A look ahead: Driving quality, scalability, and operational optimization
As we look to the future, Symphony is focused on strengthening the platform’s quality, scalability, and operational optimization. Key 2024 initiatives include:
Implementation of all clients by the end of year
Continued expansion of the Symphony data model, tuning policies, and data exchange capabilities
Completion of Availity’s migration to a cloud-based data platform
Completion and execution of our Standard inbound and outbound capability, including documentation to support implementations
Ongoing monitoring of updates to state and federal provider directory requirements including SB 137 and AB 236
Improved client onboarding documentation including Symphony Client Implementation Guide and an updated Symphony Data Dictionary, with sample files
Happy holidays!
The entire Symphony team would like to wish everyone a happy and healthy holiday season. Please note, IHA offices will close December 25, 2023, and reopen on January 2, 2024.
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