The Symphony-Availity Provider Data Management (PDM) Integration streamlines the way you keep your health plans up to date on your provider directory information.
This integration allows you to attest directly to your provider directory information using the PDM app in the Availity Essentials portal by opting in to sharing that information with Symphony. Symphony will then share your updates and attestations with participating plans. Our goal is to reduce the number of attestation requests you receive by using the Availity PDM portal as the single source for these requests.
Anthem
Cigna
LA Care
Molina
Optum
The below FAQs offer additional details about the integration and what it means for providers in California. Use the quick links to navigate to your section of choice.
The Symphony Provider Directory is a cloud-based technology platform that serves as a single source for provider directory data, including demographics, services, products, and networks. Led by the non-profit Integrated Healthcare Association (IHA), Symphony streamlines the way plans and providers share, reconcile, and validate provider information in compliance with California state and federal regulatory requirements. For more information on Symphony, please visit IHA.org/Symphony.
Availity already provides the technology platform that supports Symphony, so integrating with Availity PDM allows us to expand and include as many California-based providers as possible. As a leader in world-class data quality and support, Availity’s PDM app offers a gateway for smaller practices and groups to share their information with Symphony. Partnering with Availity PDM allows us to reach more providers, offering an easy and efficient way to attest to their information.
Integration with Availity PDM allows providers and practice or group employees to easily attest to their provider directory information. With permission, Symphony can then pass along attestations and updates to health plans participating in the Symphony Provider Directory. The goal is to reduce the number of attestation requests that providers must respond to and provide a single source for these requests. Availity users need to “opt in” to sharing their information with the Symphony Provider Directory, which gives Symphony access to their information and permission to share it with participating plans.
If you received an email, fax, or letter asking you to opt in and attest in the Availity PDM app, it’s because one or more of the health plans you contract with is participating in the Symphony Provider Directory. Symphony is California's only state-wide, comprehensive platform for provider data. To simplify your attestation process, Symphony is partnering with Availity so that you can attest directly in Availity’s PDM app. Once you opt in and attest, Symphony can share your attestation with these plans.
If you already use Availity Essentials, simply opt-in and attest directly in the PDM app.
If you are new to Availity Essentials, you will need to register before opting in and attesting in the PDM app.
If you are interested in further automating and streamlining the attestation process, click here to connect with the Symphony Provider Directory team.
In accordance with California law, Availity will send periodic reminders that you need to attest to the accuracy of your directory entries at least every 90 days. Once you’ve completed the process, Availity will notify you when your 90-day cycle is coming due. Whenever you are asked to attest, your provider information will be pre-populated in your provider profile for your review and verification.
By opting in, you are allowing Availity to share your attestation and provider data updates with the Symphony Provider Directory and its participating health plans. When you submit your verified profile, you should see the Symphony logo on the confirmation page alongside any participating health plans. Your information will never be shared with any 3rd parties without your explicit permission.
If you do not share your information with the Symphony Provider Directory, your attestations will not be shared with health plans, and you may be at risk of not meeting state and federal compliance requirements. Failure to attest may result in delay of payment or reimbursement and/or removal from health plan provider directories.
There is no cost for providers or practices who use the Availity PDM app to attest and share their information with Symphony. Symphony is driven by IHA, a non-profit healthcare industry association, as a cross-industry collaboration to help address challenges in provider directory data management in California.
For providers interested in an even more efficient attestation process, the Symphony Provider Directory platform is available for an additional fee. Contact the Symphony Provider Directory team today to learn more.
The Symphony Provider Directory is California’s statewide platform for provider data management. It is designed for both health plans and providers to help reduce administrative burden and support compliance with Senate Bill 137 and other regulatory requirements.
The Availity PDM app is a free, browser-based app within the Availity Essentials portal. It pulls available data about your organization and presents it in a series of online forms that allow you to verify – and correct where necessary – the information your payers publish in their provider directories.
While providers can use Availity’s free online PDM app to opt into data sharing with Symphony participating health plans and attest to their provider data information, the Symphony Provider Directory has other options for a more streamlined, efficient approach to provider data attestation, including the following:
Simplified data submission and reporting
Streamlined review and attestation
Dedicated support
To learn more about California’s most comprehensive provider directory, contact the Symphony Provider Directory team.
Providers who already use the Availity Essentials portal can simply log in and attest directly in the PDM app. Please note that when you log in, you will be asked to opt in so that Symphony can share your information with health plans.
If you are new to the PDM app, you can find it under the “My Providers” dropdown in your top navigation bar of the Essentials portal.
Once you opt-in, the Symphony logo will appear on your attestation screen as one of the health plans that your information will be shared with. Symphony will only share your information with participating plans that you are directly contracted with. Neither Symphony nor Availity will ever share your information with any 3rd parties without your explicit permission.
If you or your organization are new to Availity Essentials, you can get started by registering here.
Before you begin this process, make sure you have the following information on hand:
Physical and billing addresses
Tax ID (EIN or SSN)
NPI (if you have one)
Primary specialty/taxonomy
Detailed instructions on how to register for Availity Essentials Portal can be found here. For more help, please contact Availity Client Services at 1-800-282-4548.
Once you are registered and logged in:
Select “My Providers”
Select “Provider Data Management”
Select the business you wish to attest for
Complete the 3-step confirmation
Repeat step #4 for any additional organizations
Once everything has been edited and reviewed, click on “Submit”
You may also select “PDM” in your top applications or via any PDM related notifications visible on your Availity Essentials dashboard. When asked, make sure you select “opt in” so Symphony can share your attestation and updates with the participating health plans.
Detailed instructions for how to use the Availity PDM app can be found here. For more help, please call Availity Client Services at 1-800-282-4548.
We have additional help resources for registration and the Availity PDM app.
If you need more help, please log in to PDM to open a support ticket or contact Availity support directly at (800) 282-4548 and mention "Symphony Provider Directory" (Monday-Friday from 5:00AM - 5:00PM PST).
Availity Essentials, Essentials Plus, or EDI Clearinghouse Customers:
If you have an Availity Essentials account and cannot log in to submit a ticket, contact Availity Client Services at 1-800-282-4548.